Facilitation is a deceptively familiar term that means many different things. In design conversations, it means being able to address conflicts within a team, between business concerns, and across an organization. Establishing a facilitation practice empowers designers to manage conflict that arises in tough meetings, and puts that conflict to work towards a better outcome. 

In this workshop, you’ll start building a facilitation practice for your team. You’ll define the facilitator’s role, explore how to adapt that role for your organization, and learn how to manage a conversational pattern. Facilitation strategy also depends on the way framing questions are posed. You’ll practice a simple method for designing better questions so that you can teach your team how to more effectively acknowledge constraints, remove assumptions, and increase flexibility in their meetings. Finally, you’ll learn more about how to help each member of your team develop a facilitation style that’s the best fit for their strengths and weaknesses, the design problem at hand, and the organization’s culture.

What topics will be covered?

Facilitation techniques and styles, conversation pattern management, question design for meetings

What exercises will be done?

Meeting roles for better facilitation, question design, facilitation self-diagnosis

What will the audience take away from this workshop?

An understanding of what it means to establish a facilitation practice; tools for practicing facilitation techniques within a design team

Any requirements for attending?

A desire to have better facilitators on your design team. Otherwise, none!